How to Lodge a CPGRAMS Portal Complaint Online for Grievances, Check Status

The Centralised Public Grievance Redress and Monitoring System, or CPGRAMS, is an online platform that enables the public to lodge government service-related grievances 24/7 with both the central and the state government. A CPGRAMS portal complaint can be lodged online by citizens for grievances such as fixing potholes on roads, electricity issues, passport delays, and other government-related services that require attention. Here’s all that you need to know about how to lodge a complaint on the CPGRAMS portal for your grievances.

CPGRAMS Portal Complaint. Source CPGRAMS

Step-by-step guide to lodge a CPGRAMS portal complaint online

Visit the official CPGRAMS portal.
Click here to register if you are not a registered user.
Click here to sign in if you are a registered user and enter the details.
Navigate to Grievance and from the drop-down menu, click on Lodge public grievance.
Choose if your grievance is related to a central government or state government organisation on the registration form.
Fill in your personal information, such as your name, address, and contact number.
Describe your grievance in a detailed, clear, and concise manner. You may use ChatGPT to draft your complaint.
You can also attach any related documents or proofs to support your grievance/complaint, which is optional.
Review your complaint to ensure it’s accurate and then submit it.
On submission of the complaint, you will receive a unique Registration ID, which you can use to track the progress of your complaint.
If you are not satisfied with the solution provided, you can also file an appeal through the portal.

How to check the CPGRAMS portal complaint status

Here’s how you can check the CPGRAMS portal complaint status.

Visit the official CPGRAMS portal.
Click here to check your CPGRAMS portal complaint.
Enter your Registration number, email ID, or mobile number, along with the security code, and click ‘Submit’ to view the status.